I thought I would write a little blog post about our experience with Air NZ, flying from Sydney to Christchurch. The flight itself was delayed by half an hour but the pilot managed to make up the time in the air, meaning the flight was only approximately 2.5 hours and we arrived ahead of schedule.
I had never flown with this airline before so I had no expectations. I have flown with many different airlines over the years and have had both good and bad experiences, which makes me think that could also be a good blog post to write about. I’m sure we all have some amazing or terrifying stories to tell from flying.
Anyway, I am pleased to report that Air NZ was pretty amazing. How and why was this?
1 – Customer service. This was exceptional with the cabin crew being all from NZ. They were extremely friendly and I had the impression that they were being very genuine and sincere. I think that’s the NZ way, everyone I have met here so far in Christchurch has been super friendly.
2 – Complimentary tea or coffee. Being a short flight, I wasn’t expecting anything free. I knew we could purchase food and drinks but it was a nice touch to have been offered something with compliments.
3 – Free WiFi. Amazing to have this free and it was for the whole trip. Also good to note that they offered unlimited data. I have never seen this before. Normally you might have free data that is just enough to send one email so this was a novelty. The WiFi was also really good quality.
4 – USB port. This is really handy to charge your phone, especially if using the WiFi. I love that we can do this. I hate using my phone (even for games to pass the time) and having little to no battery on arrival.
5 – Free Rapid Antigen Tests. I wasn’t aware that we had to carry out a RAT on arrival but the process was made very easy. They provide you with four RATs for you to take with you. At your hotel you can conduct the test yourself and upload the results to a website they provide. I suppose they are really relying on you to be honest with this and report being positive of covid if you are unfortunate to be so. You carry out a test on Day 0 and again on Day 5. Thankfully we were negative!
Ps. Just a little reminder. It’s always good to carry a pen with you onboard. I normally do but forgot this time and had to borrow one. You will need this for completing your arrival card.
All in all, a very smooth and enjoyable flight, made all the better with the friendly cabin crew. A great service from Air NZ.